Store Policies

Kid's Trade in Program

We are a Family Bicycle Shop and realize that your children grow out of their bicycles, and you want your kids to have the best and be safe.

  • Purchase a Kid's Bicycle from Brandon Bikeworks. 

  • When your child grows out of that bicycle you can bring it back in and receive up to 50% of your original purchase price back to go towards a new bicycle that will fit your child.

  • Your child gets to ride a QUALITY bicycle that has been assembled by a Professional Mechanic with free adjustments for 12 months


Customer Referral Program

Send a friend to Brandon Bikeworks and if they buy a bike worth $300 or more, you get a $20 in-store credit! The requirements are that the new customer must provide us with their name, phone number, address, email, and tell us who referred them to our shop so we can reward the referrer for spreading the word about Brandon Bikeworks. Valid only on new or used bikes valued at $300 or above. Not valid on consignment bikes.


Bicycle Purchases: All bicycle purchases are subject to return within 3 business days, if in new and unused condition, for an in-store credit only. We do not, however, accept returns or exchanges on special orders.

All other Purchases: Must be returned in new and unused condition within 30 days, and a receipt of purchase must be provided for an in-store-credit only. No cash refunds are provided, only in-store-credit or exchanges. No returns or exchanges on special orders.

Repairs: All repairs not picked up within 5 days of their due date are subject to a $2.50 a day storage fee. All repairs left after 60 days are subject to be sold or donated to a local charity.

Layaways: Layaways are for 90 days or less, require a 20% deposit, and are non refundable and non transferable.


 We appreciate your business and will do all we can to keep our customers happy.



Our Promise to you:

 Every bike purchased from Brandon Bikeworks includes:

 1) A FREE $79 tune up which NEVER expires.

 2) FREE derailleur and brake adjustments for 12 months

 3) PRICE MATCH GUARANTEE on any current year, in stock Trek Bicycle

 4) Unparalleled customer service